The health of your Electronic Medical Records system is critical to the health of your practice. Your Electronic Medical Records system is made up of many sensitive, high-tech components required to deliver the electronic patient information you depend on. Systems can suddenly fail, leaving you without access to patient data, creating costly unproductive downtime, and possible data loss.
Instead of a break/fix support model that can leave you down and out, we monitor the health of your systems 24/7 using our powerful network monitoring tools that send us up-to-the-minute status reports. Using this data, we proactivily respond to issues and maintain your systems on an ongoing basis, making them as reliable as possible. Our plan to deliver this level of support, called ProActive Care, features:
"I have spent decades working as a clinic manager for several healthcare providers in the SF Bay Area, and I have worked with many IT Support Providers over the years. DHS has consistently provided stellar customer service and immediate resolutions to all of our technical problems and they are the only IT Vendor I want to work with until I retire. The overwhelming challenges imposed on healthcare providers by our government and all insurance payers has made competent IT Support a critical necessity for surviving in today's healthcare world. I am truly thankful that I found DHS. In short, we all achieve personal and professional success thru business partnerships and my employers' partnerships with DHS have definitely proven to be extremely beneficial."
- Rick Kamerer, Manager
Alameda Eye Physicians